My customers are the BEST!
I took in a preamp for repair recently, and as usual I took a $25 deposit for my bench fee. A week or so later, the same customer decided to have his amp checked out and I said I’d do it at the same time as I did the repairs on the preamp, and I took it in without charging the bench fee.
Turned out the preamp needed some work, but the amp was in good shape, only needed a thorough cleaning. I completed the work on both pieces but when I wrote up the invoices, I forgot that I hadn’t charged a bench fee on the amp, so the invoice showed an $11 balance instead of $36. My customer picked up the equipment and paid the invoices, we had a nice chat, and he went on his way.
Not ten minutes later, he was back. He remembered that I hadn’t charged that second deposit, and he still owed me 25 bucks. How’s that for honesty??!
