A Tale of Two Reviews
Some of my reviews on Google are from disgruntled customers who didn’t get what they wanted (e.g. an inexpensive repair of their 40 year old, worn out entry level stereo equipment). Folks on Angie’s list are different. They’re more than usually happy to pay a fair price for competent work.
“StereoMan fixed our issue of no center sound from our new DVD player. Then he reviewed the wiring of all of our systems: DVD, CD, and satellite, reducing the cables by a considerable number. He did a final check of all our uses and explained what he had done. StereoMan was friendly, gracious, very knowledgeable, and very capable. He knew our equipment and was thorough in his work.”
Then there was this guy who brought me four pieces to evaluate, I only charged him a diagnostic for two, but he was very unhappy when I gave him an estimate on two of them that was more than he was willing to pay and told him the other two couldn’t be fixed, parts not available. Google review:
“This place is a joke. Do not take any vintage audio equipment to them. They ripped me off for 50 bucks. Took them an amp to have contacts cleaned. I don’t think he even took the cover off of it. They also lost parts that I took them for an example. Bunch of idiots if ya ask me.”
The “parts” consisted of a worn out knob, he wanted me to find a replacement for. I told him at the time I’d keep looking if he wanted me to, but he said no, he wanted to “cut his losses”.
