The Gift of Good Will
Amidst all the hustle and the stream of walk-ins and the endless telephone inquiries and an especially difficult installation in a BMW sedan (BMW’s are *never* easy!) today, one customer came to pick up a stereo that I had found nothing wrong with and therefore had only charged my $25 minimum bench charge, and lo and behold he tipped me 20 bucks. “I’m just glad you’re here,” was his only explanation.
It takes at least a dozen impatient grouches and a half dozen more suspicious souls to overcome that one act of good will. And I just don’t get that many of those. “Merry Christmas!” exclaimed my unexpected benefactor. “Merry Christmas to you!” I replied.
