A Very Favorable Resolution
Dec 23, 2022
Almost without fail, my customers show up for their appointments, either right on time or a few minutes early. I appreciate that so much! There are exceptions, I’ll admit, but very few, and this morning one of those exceptions was resolved, and very favorably.
Today being the coldest day we’ve had in quite a few years, I chose to not make any appointments, out of respect for the well-being of my customers. But unexpectedly I got a call from someone who had missed three (!) previous appointments to pick up a piece I had completed back in September, asking if he could come by today or next Tuesday. I was honest about my reluctance to make yet another appointment with him, but I suggested that if he was going to be out and about in this frigid weather anyway, he could come by any time, just text me before he showed up. Well, he texted me, he showed up, and he was considerate enough to add an $11 tip to his $39 payment.
A very favorable resolution!
