Dog Day

Today I had three service calls, one install of two new tv’s, two consults. Each of the three households had at least one canine member. The first was a huge dog, some kind of Labrador mix, quiet and friendly but not overly. She followed her master everywhere. The second was a tiny ball of fluffy fur with endless energy, she never merely walked when bounding was possible. Two dogs in the third household, one border collie-ish, the other like a smallish Samoyed. The collie greeted me at the driveway and I gave her a cookie. She carried it around in her mouth, without biting it, for several minutes, then trotted over to a nearby hedge and buried it.

I love dogs and I feel like they tell me a lot about their human companions, what kind of people they are. All the dogs I met today, they all had good humans. Good people.

What Price Happiness?

Ouch!

I can’t be happy if my customer is not happy, no matter how unreasonable his request(s) may be. So if a customer orders a $500 stereo and then after I order the radio changes his mind and wants a different model so he can have Apple Car Play, what the heck? I’ll sell that first radio to someone else at some point, right? Get the customer what he wants!

And, of course, if anything happens to my customer’s car while it’s in my shop, I must take responsibility for it. After installing thousands of car stereos over two decades, first time ever the customer’s dashboard cracks when I’m taking out the factory stereo. What can I do? I have to pay to have the dash replaced. It’s mighty expensive, but it’s a no brainer. I have to do it. But oh boy was the customer pissed!

So the dash work done and paid for, it’s time to put the radio in, and I get it all done, it looks great, works just like it should, but the customer isn’t at all happy about having to plug his phone into the USB in order to use Car Play. He’s mad at me for not telling him that. We discussed it all in advance! he insists. I don’t recall that, but it doesn’t matter, I show him online that there is only one radio available right now that does Car Play wirelessly, and it’s not a Pioneer. I offer to install it for him if he wants to buy it, and take back the one he ordered. But he’s so pissed at this point he doesn’t want me to do anything for him.

The job ended up costing me about half what I make in an entire month, but I would come out of it satisfied if my customer came out of it a happy customer. But he didn’t. So I didn’t either.

Update: Pioneer now offers wireless Apple Car Play and Android Auto. Not that it would have made any difference in this case.

Miracles

I try to commit at least one miracle each week, and this week I managed to get two. First one was a 15 year old Cadillac Escalade that someone had cut all of the wiring out of the console. It had a Bose sound system in it, and there was no information on the wiring anywhere on the internet. I figured out how to get an Apple Car Play stereo to work through the Bose system without the fancy interface some other shop had sold him that didn’t work in his car at all.

I got nearly to the end of my day today before I committed the second miracle. I repaired a factory car stereo cassette deck. Yes, a cassette deck. Took it out of the car, stripped it down (about 25 screws and three circuit boards thanks for asking), replaced the broken belt, reassembled, and reinstalled in the car. One hour, five minutes.

The punch line: the woman I did the work for was not the owner of the car. She had borrowed it from a friend and the stereo broke while she was using it.

Saturdays … gotta love ’em!

I’m often in the shop by 8 a.m. even though I’m not officially “open” until 10. Gives me time for coffee and a little breakfast, tidying up, finishing paperwork, that sort of thing. Plus if one of my customers needs to drop off a vehicle, it’s convenient for them to do so before their work day begins. But I never make a 9 a.m. appointment.

This morning I was puttering around, cleaning the bathroom, emptying trash, around 8:30 someone came in, said “I’m your 9:00 appointment, I’m here early.” Heh. I thought for a second, then I said “OK, let’s get ‘er done.” So I gathered the equipment for the job and by 9:30 I was finished. Meanwhile, around 9:15, my 10:00 appointment showed up early. “Hang in there for a few minutes,” I said, “while I finish with this one.” I was done with the second job by 10:15.

The down side is that my breakfast got cold. And it looks like maybe my microwave is crapping out. On the bright side, I am ready for the usual Saturday onslaught of walk-ins without having to feel all apprehensive about getting my scheduled work done while I’m fielding their questions and making appointments with them.

Saturdays. Gotta love ’em.

StereoMan Is Asheville Home Grown!

Once again this year, StereoMan is participating in Asheville Home Grown, the “Go Local” movement that connects the people of our Asheville region with locally produced goods and services.

Each year, Asheville Home Grown produces a booklet containing dozens of coupons offering significant savings at local businesses. We encourage you to buy the booklet and use as many of the coupons as you can! Our coupon offers a 15% savings on a car stereo install or on a home theater or whole house sound consultation.

Asheville Home Grown Website

Sold on eBay

Classic Sansui Z9000X 130WPC Receiver – Outstanding Specimen

 

StereoMan sold this classic Sansui Z9000X receiver on eBay for $185.

 

 

 

 

 

 

 

 

click the picture

newrule

Sold On eBay: Bose 301 Series III speakers

 

Bose 301 Series III Speakers Nearly Perfect In Every Way!

 

The Bose 301s are one of the better home speaker models in the Bose line, with excellent imaging, a decent soundstage, and Bose’s renowned “direct-reflecting” tweeter arrangement. These speakers sold for $285 on 5/23/2011. Feedback left: “Great seller, great product! Thank you!”

 

newrule

Sold On eBay: Original PSB Alphas

 

Original PSB Alphas Nearly Perfect In Every Way!

 

 

These are the original, early 90s vintage PSB Alphas, considered in their day to be the absolute best buy in bookshelf speakers under $500 – and they were a lot less than that! They sold for a mere $9.99 on 5/24/2011. A steal! Feedback left: “Great”

 

newrule