Weather Alert!

Today is Saturday Dec 8 and like most any other Saturday, StereoMan is open for business. However …

We all know there is a major Winter storm approaching and the forecast calls for snow/ice/sleet to begin falling by midday. Fortunately my home is only a couple of miles away, but once the frozen stuff starts to stick, I will have to shut down the shop, for my own safety. So please, call first if you plan to come see me this afternoon. Better yet, postpone your plans. For your own safety.

Be well, stay warm, hunker down for a few days. I’ll be back to regular hours next week.

Who Is StereoMan?

Steve Livingston is StereoMan. Steve has over thirty-five years of experience in electronics repair including more than twenty years in consumer audio and video. Among the services Steve provides are:

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    • home theater installation
    • car stereo installation
    • home theater and stereo repair
    • background music and commercial PA

Steve can also help you obtain good quality audio and video components at competitive prices. And for your convenience, StereoMan makes house calls throughout the region!

Click the pages at left for information on StereoMan’s services

 

What experience does StereoMan have?

Why does Stereoman do this work?

^^Click the links!^^

 

Located at 33 London Rd. Asheville NC 28803

it has come to our attention that some GPS systems direct you to our across the street neighbor, RB Gas Co. We’re in the little red brick bldg in the hidden side of the curve.

Where is StereoMan?

^^Click the link^^ for a convenient map!

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StereoMan’s Rates

StereoMan’s labor rate is a mere $44.86 per hour (that’s $48 with tax). Routine maintenance and repair of stereo components typically runs in the $30 to $75 range. If it’s going to be more, you’ll get a call first!

Despite having to increase his travel rate due to ever-higher prices at the pump, StereoMan’s travel charge is still a very reasonable $10 for the first 5 miles (one way) and $2.00 per mile thereafter.

 

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Buy Local!!!

 

New Models Are Here! Wireless Apple Car

Play/Android Auto!

 

StereoMan is your local

 

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Dealer!!!

 

We now offer an expanded line of Pioneer products at prices that rival the Big Box Stores!
Call or come by and see what we can do for your ride!

 

Click Here for 2019 Pioneer Stereo Pricing!

 

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Scheduling Service

updated 3/31/2018

StereoMan provides in-home service and car stereo installation by appointment throughout the Asheville area. Backlog for appointments is often a week or more, and bench backlog is often six weeks or more. Please call to schedule your car or in-home service. Car stereo walk-in’s are discouraged due to the tightness of my schedule. If you have equipment to drop off for repair, my door is open Thu, Fri, and Sat 10 a.m. to 6 p.m. Please be prepared to make a $25 deposit on all repair items, that is my minimum bench charge. For your convenience I accept all major credit cards.

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Bose Makes Waves

I’ve been working on Bose products for years and years, with some success despite their complete lack of support for field repair. No replacement parts, no service information, no tech support, nothing. Still, I can boast a better than 50% success rate, just knowing how to take them apart, what common problems to look for, and what replacement parts can and can’t be used to complete a repair. Due to their immense popularity – and high cost – I have at least one Bose unit in my shop at any given time. Right now I have four awaiting my attention.

Last week a customer bringing one in for repair told me they had found out about StereoMan on the Bose website! Imagine my surprise to learn that although they are doing absolutely nothing to support my efforts, they are happy to tell people that I am out here to support their products. The irony is not lost on me, but I take it in stride. I’m here to support my customers, and if they’re willing to take a chance on me repairing their Bose stereo, I’m going to give it my best shot.

Apparently my best shot is pretty good. Good enough to get mention on the Bose website. Huzzah!

Dog Day

Today I had three service calls, one install of two new tv’s, two consults. Each of the three households had at least one canine member. The first was a huge dog, some kind of Labrador mix, quiet and friendly but not overly. She followed her master everywhere. The second was a tiny ball of fluffy fur with endless energy, she never merely walked when bounding was possible. Two dogs in the third household, one border collie-ish, the other like a smallish Samoyed. The collie greeted me at the driveway and I gave her a cookie. She carried it around in her mouth, without biting it, for several minutes, then trotted over to a nearby hedge and buried it.

I love dogs and I feel like they tell me a lot about their human companions, what kind of people they are. All the dogs I met today, they all had good humans. Good people.

What Price Happiness?

Ouch!

I can’t be happy if my customer is not happy, no matter how unreasonable his request(s) may be. So if a customer orders a $500 stereo and then after I order the radio changes his mind and wants a different model so he can have Apple Car Play, what the heck? I’ll sell that first radio to someone else at some point, right? Get the customer what he wants!

And, of course, if anything happens to my customer’s car while it’s in my shop, I must take responsibility for it. After installing thousands of car stereos over two decades, first time ever the customer’s dashboard cracks when I’m taking out the factory stereo. What can I do? I have to pay to have the dash replaced. It’s mighty expensive, but it’s a no brainer. I have to do it. But oh boy was the customer pissed!

So the dash work done and paid for, it’s time to put the radio in, and I get it all done, it looks great, works just like it should, but the customer isn’t at all happy about having to plug his phone into the USB in order to use Car Play. He’s mad at me for not telling him that. We discussed it all in advance! he insists. I don’t recall that, but it doesn’t matter, I show him online that there is only one radio available right now that does Car Play wirelessly, and it’s not a Pioneer. I offer to install it for him if he wants to buy it, and take back the one he ordered. But he’s so pissed at this point he doesn’t want me to do anything for him.

The job ended up costing me about half what I make in an entire month, but I would come out of it satisfied if my customer came out of it a happy customer. But he didn’t. So I didn’t either.

Update: Pioneer now offers wireless Apple Car Play and Android Auto. Not that it would have made any difference in this case.

Miracles

I try to commit at least one miracle each week, and this week I managed to get two. First one was a 15 year old Cadillac Escalade that someone had cut all of the wiring out of the console. It had a Bose sound system in it, and there was no information on the wiring anywhere on the internet. I figured out how to get an Apple Car Play stereo to work through the Bose system without the fancy interface some other shop had sold him that didn’t work in his car at all.

I got nearly to the end of my day today before I committed the second miracle. I repaired a factory car stereo cassette deck. Yes, a cassette deck. Took it out of the car, stripped it down (about 25 screws and three circuit boards thanks for asking), replaced the broken belt, reassembled, and reinstalled in the car. One hour, five minutes.

The punch line: the woman I did the work for was not the owner of the car. She had borrowed it from a friend and the stereo broke while she was using it.

Saturdays … gotta love ’em!

I’m often in the shop by 8 a.m. even though I’m not officially “open” until 10. Gives me time for coffee and a little breakfast, tidying up, finishing paperwork, that sort of thing. Plus if one of my customers needs to drop off a vehicle, it’s convenient for them to do so before their work day begins. But I never make a 9 a.m. appointment.

This morning I was puttering around, cleaning the bathroom, emptying trash, around 8:30 someone came in, said “I’m your 9:00 appointment, I’m here early.” Heh. I thought for a second, then I said “OK, let’s get ‘er done.” So I gathered the equipment for the job and by 9:30 I was finished. Meanwhile, around 9:15, my 10:00 appointment showed up early. “Hang in there for a few minutes,” I said, “while I finish with this one.” I was done with the second job by 10:15.

The down side is that my breakfast got cold. And it looks like maybe my microwave is crapping out. On the bright side, I am ready for the usual Saturday onslaught of walk-ins without having to feel all apprehensive about getting my scheduled work done while I’m fielding their questions and making appointments with them.

Saturdays. Gotta love ’em.